Shipping

• Orders will ship the same day if they are received before 5 PM EST if the item is in stock. If not, expect a 1 or 2 day delay for your order to be ready.
• Shipping price is calculated during checkout.
• Orders take between 1 to 5 days to deliver, depending on the address to ship.
• Orders will be shipped via Canada Post by default, but we can also ship by Purolator, Fedex and UPS on request. If you wish, you are welcome to supply us your shipping account number with the mentioned couriers (in that case, please choose "Customer Pickup" option and add your account number and courier in the comments box when checking out).
• International Orders: At this time, we only accept orders from Canada and USA.

Returns

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 10 business days from the time your return is received.

Returning a DEFECTIVE ITEM

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. MontrealPOS.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Non-Defective Returns

Returns of NON-DEFECTIVE items that are returnable by MontrealPOS.com to product manufacturers may, at MontrealPOS.com’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE and such returns will be for store credit or refund at MontrealPOS.com’s sole discretion within 30 days of original invoice date. Please call us at (450)-688-5540 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Consumables

Consumables are items such as printheads, labels, ink cartridges, ribbons and receipt paper. These are NOT RETURNABLE and NON-REFUNDABLE and all sales are FINAL. No exceptions.

Software

Software is returnable within 14 days only if the sealed packaging has not been opened. Dongles MUST be returned to MontrealPOS.com. or else a return will not be issued. Dongles which are tampered or modified with will result in a rejection of a return.

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and MontrealPOS.com’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

• Products which are improperly packaged
• Products returned to MontrealPOS.com in non-qualified shipping container
• Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
• Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
• Products or packages with barcode label removed
• Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (MontrealPOS.com maintains serial number tracking)
• DAMAGE: Cracked components or damage to any circuit boards
• DAMAGE: Any dents, scratches, defacement or abuse of base casting
• DAMAGE: Torn or punctured tape seals
• DAMAGE: Loose, damaged or removed screws/fasteners

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” MontrealPOS.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion MontrealPOS.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please contact us.